In case of dispute, the consumer can appeal to the following Alternative Consumer Dispute Resolution Entity:

CICAP – https://www.cicap.pt/
Adress: Rua Damião de Góis, 31, Loja 6, 4050-225, Porto
Email: cicap@cicap.pt
Phone number: +351 22 550 83 49 / +351 22 502 97 91

More information at Consumer Portal www.consumidor.pt.